质量、安全 & 病人的权利
质量 & 安全
“质量”的概念在医疗保健领域并不新鲜, but it is vitally important and something we strive to achieve every single day. 监管机构和项目，如 医疗补助和医疗保险服务中心, 医疗保险星级评级, 华盛顿州卫生部, 联合委员会(TJC) and others have monitored and surveyed healthcare quality activities with the goal of continually improving the reliability and safety of care provided.
在过去十年中, focus on quality has been sharpened by the call to accountability through TJC's Agenda for Change, 医学研究所关于医疗事故的报告, 国家质量论坛认可的安全做法, 医疗保健购买者对价值的需求, 以及我们所服务的公众对我们的理解日益加深. Performance measures for healthcare have also expanded to include outcome measures such as patient satisfaction and cost as well as key clinical measures.
It is no surprise that the public's demand for quality in healthcare services (that which is safe, 有效的, 以病人为中心, 及时的, 非常高效。, 和公平)匹配我们的 使命、愿景和价值观. 在十大正规网赌软件, 我们正在努力提高临床水平, 通过收集服务和财务结果, trending and responding to performance measures and implementing/refining evidence-based practices. 项目包括:
- TJC Core Measures (acute myocardial infarction, heart failure, pneumonia and pregnancy indicators)
- Washington statewide initiatives (Clinical Outcomes Assessment Program for PCI [percutaneous coronary interventions], 糖尿病协作)
- 跨越式行动(国家患者安全目标), 重症监护病房的特护医师, preoperative prophylactic antibiotic administration and beta-blocker prophylaxis for at-risk 病人, 深静脉血栓(DVT)预防
- Patient care services performance improvement (PCS PI) initiatives (patient safety, 药物管理, 疼痛管理, 和出院计划)
- 患者满意度调查
- 员工和供应商参与调查
在十大正规网赌软件, safety is a core value and providing quality care allows us to deliver the best possible outcomes and customer service for our community. Like our mission statement declares, we are committed to "caring for our community like family.“我们非常重视这一挑战.
病人的权利
我们视你为医院护理的合作伙伴. 当你消息灵通的时候, participate in treatment decisions and communicate openly with your doctor and other health professionals, 你帮助使你的护理尽可能有效. 十大正规网赌软件 encourages respect for the personal preferences and values of each individual. It is our goal to assure that your rights as a patient are observed.
- All 病人 and family have the right to access an interpreter if you are deaf or do not speak or understand 英语.
- All 病人 have a right to refuse a recommended treatment, 在法律允许的范围内, and to be informed of the medical consequences of this action. All 病人 are responsible for their own actions if they refuse treatment or do not follow the doctor's recommendations.
- All 病人 have the right to every consideration of privacy. 病人 are responsible for being considerate of the privacy of other 病人. Telephones, televisions, radios and lights should be used in a manner agreeable to others.
- All 病人 have the right to expect that all communications and records pertaining to their care will be treated as confidential, except in cases such as suspected abuse and public health hazards, 当报告被法律允许或要求时.
- All 病人 have the right to receive considerate care that respects their personal values and belief systems. We ask our 病人 to be considerate and respectful of medical center personnel.
- All 病人 have the right to examine and receive an explanation of their bill, 无论付款来源如何. 病人 have the responsibility to provide information necessary for claim processing and to be prompt in payment of their bills.
- All 病人 have the right to know the rules and regulations that apply to patient care and conduct and are responsible for following those rules and regulations.
- All 病人 have a right to receive an explanation of their treatment program and to ask for further clarification if the course of treatment is not understood. 病人 have the responsibility to cooperate in their treatment program.
为你的医疗保健做决定
You have the right to make your own healthcare decisions. 然而, it is wise to prepare for situations when you may not be able to communicate your wishes—such as when you are rendered unconscious during surgery or following an unexpected accident. Recommended preparations include completing a Durable Power of Attorney for Healthcare and a Health Care Directive (a.k.a. 生活将). 了解更多
2008年3月, 华盛顿州批准了第1000号倡议, 也被称为尊严死亡法案. 十大正规网赌软件 respects the right of 病人 to make choices, while also recognizing the right of healthcare providers to participate in activities specific to I-1000. 了解更多
解决问题
You may also submit compliments or concerns to the following:
联合委员会
质量监测办公室
文艺复兴大道一号
伊利诺伊州奥克布鲁克街，60181
电话:(800)994-6610
传真:(630)792-5636
电子邮件
华盛顿州卫生部
邮政信箱47857
奥林匹亚WA 98504-7857
电话:1-800-633-6828
电子邮件
Accountable Care Organization: Anonymous Reporting of Compliance Concerns
If you have any compliance concerns regarding Valley Medical Group-Renton or Accountable Care Organization (ACO) activities, 提交一份匿名在线报告表格 在这里.